First of all a huge thank you to the Riverdale Country School (RCS) and IDEO for putting together the Design Thinking for Educators Workshop, what a brilliant two days!
We partnered in groups of two and were tasked with redesigning our partner’s morning commute. Together we went through the five phases of the DT process (Discovery, Interpretation, Ideation, Experimentation, Evolution) to identify the challenges our partner faced every day as part of their commute in order to come up with tangible solutions for them.
We were given a list of tips for the discovery process, to allow us to engage with our partner’s reality in an empathetic way. We were urged to not solely gather facts but to get at the moments, the stories behind the facts because design thinking, at its core, is about the human experience. It’s about improving our moments by challenging the status quo and placing the human, as an individual rather than a statistic, at the center of every experience.
I told my partner, Pia, a learning specialist at RCS, about my commute and enumerated my many complaints: the overly crowded subways, the unpredictability of the G train, the frustration I feel every morning as I try to manage a modicum of personal space, stuck in a mass of tired, cranky, coughing, sneezing people all in a hurry to get where they are going. In retrospect however, after having seen Pia’s prototypes of the solutions she came up with for my morning commute, I realized all of these complaints are the facts of my commute, shared by thousands of others taking the NYC subway. They do not reveal anything specific about my needs or my personal experience of the commute.
Armed with IDEO’s tips on discovery, Pia was able to identify the real story of my morning commute: I’m not a morning person. I’m actually not really a person at all in the mornings until I’ve had my second cup of coffee. And I’m a bit of a germaphobe. I absolutely hate having to be crammed so close to strangers that I can feel their breaths on my face, it sends me into a whirling state of paranoia about all the many diseases floating around the subway car, waiting like predators to get me sick.
So Pia designed a subway that would have Purell dispensers as well as cup holders and coffee machines in every subway car. It was a simple, elegant solution and it was such a salient insight into the overarching challenge of my commute. What amazed me was that through the DT process Pia was able to identify my morning commute challenge better than I could myself.
It was astounding to see the quality, breadth and creativity of the ideas produced in such a short amount of time. From bike helmets that protect your hair do, to a digital butler that bounces ideas off with you about things you’re interested in while you’re driving, the prototypes were amazing. (MTA, if you’re listening, coffee machines and cup holders in the subway are pure gold…get on it).
Our next challenge, which was to be the core of the workshop, was to reimagine the 21st century library.
1. DISCOVERY: I have a challenge. How do I approach it?
We were split up into groups of five and sent off on different field trips to analogous places and on interviews with students and their families. One group went to Starbucks, another interviewed students, another a family and so on. This was all part of the discovery phase. Discovery is about being inspired and energized. The goal of discovery is to achieve a state of ‘informed intuition’ meaning that an intellectual grasp of the challenge is not enough, we want to become aware of the various aspects of a challenge at all levels (emotional, physical, empathetic, etc.).
When all the teams returned from their interviews and observations trips we broke for lunch, excited for the next phase of the process.
2. INTERPRETATION: Learned something. How do I interpret it?
After lunch, we were ready to begin the interpretation phase. We were first asked to write down the information we had gathered on post-its notes. One thought or quote per post-it. It was interesting to see how all the members of my group, despite having all been in the same room and having participated in the same interview with a family of three, had identifying such different insights. After getting all the information we had gathered out onto the post-its, we began to group them by themes.
We then arranged the themes into “How Might We”s (HMW). In this step we rephrased the problems we had identified into possibilities. For example, we realized that the students found it difficult to navigate the library and find the resources they were looking for. This insight was translated into a HMW: How might we redesign the ways in which books are grouped to ensure that students are able to find the books they seek?
3. IDEATION: I see an opportunity. What do I create?
Once we had identified some HMWs, we were reorganized into groups of 15 and voted on two HMWs that the aggregated group wanted to focus on. We then had to come up with as many ideas as possible, which we jotted down on post-its and put up on a board. Our goal was to come up with at least 100 ideas in the allotted time. It was an amazing experience seeing the ideas slowly trickle out at first before spurting out in a seemingly endless flow.
The second day of the workshop was split between prototyping the ideas we had come up with during ideation and examining our real life challenges through the DT lens.
4. EXPERIMENTATION: I have an idea. How do I build it?
The experimentation phase of the process is about thinking through an idea. It’s about getting ideas out of your brain so they don’t become too precious in your mind and making them tangible so that you can evaluate them and get rapid responses from stakeholders. The prototype can be executed in any form; it doesn’t necessarily have to be in physical form, it can be role-playing or any other type of representation that successfully illustrates the idea.
We were split back into groups of five and each group selected two to three ideas to prototype. To build our prototypes we had access to anything in the room (chairs, tables, water bottles, etc.) as well as an assortment of arts and crafts materials.
Once the allotted time for building our prototypes was up, each group was given two minutes to present their prototype to the whole group as well as a panel of RCS students who provided feedback on each of the prototypes.
Each of the prototypes was breathtaking; no idea was too big or too small to be represented. One group designed a set of ‘bibliospecs’, which would function similarly to Google glasses whereby the wearer would see personalized information and set of resources tailored to her as she navigated the library. Another group designed a new type of librarian position that would hand deliver special invitations and VIP event invitations at the library to students. Yet a third group redesigned the library to include within it a large tree, hammock reading nooks, modular furniture and information kiosques. Each of the prototypes brimmed with wonder, imagination, whimsy and possibility.
5. EVOLUTION: I tried something. How do I evolve it?
Evolution is an ongoing process, a way to refine your ideas and concepts over time. All products, services and systems are constantly in the evolution phase. Nothing is ever done or perfect; as our needs evolve so too should our environments and interactions.
While we did not physically evolve our prototypes, getting the feedback from the students did give us a good idea of further steps in which to take our solutions to better meet their needs.
The rest of the day was spent focusing on the individuals in the room and their specific education challenges. We partnered up in groups of two and unleashed our specific complaints, changing them together into How Might We’s and coming up with a project plan to enact tangible solutions to the problems we face.
As the workshop came to an end, it was amazing to reflect on all that we had learned. We had acquired a new skill set (design thinking), we had gathered insights on students’ needs and preferences, and we had learned about ourselves. We tend to take our mindsets for granted because the opportunities to question deeply how we think are so rare and far between. All systems, to varying degrees, instill in us a sense of immutability. As we experienced a new methodology of thinking, we were all forced, to some extent, to realize our own biases and assumptions. It was an incredibly empowering experience to be reminded, for it seems we often forget, that our experiences as individuals matter. We do not have to passively accept systems, services, products and environments that do not meet our needs. We do not have to wait for solutions to be handed down to us by ‘experts’. With the people around us and a simple yet powerful method, we have the power to take ownership of our experiences and effect tangible changes for ourselves. Design thinking is a set of tools but it is above all a mindset. It is about rethinking problems into possibilities; it is about being human and making the most of it.
If you couldn’t make it to the workshop, don’t worry you can still experience design thinking for yourself. Check out designthinkingforeducators.com where you can get a free 94-page toolkit, which details the design thinking process as well as presenting real case studies of how the process has been used in schools to enact positive changes. Be sure to check back here with us and on our Twitter and Facebook page for more pictures of the workshop and announcements regarding upcoming initiatives.
As always, we’d love to know what you’re thinking. Whether you were at the workshop or not, let us know what’s on your mind: comments, questions, case studies, feedback…we love it all.