“Our capacity for wholeheartedness can never be greater than our willingness to be brokenhearted.”
In this splendid talk given at the RSA, research professor, Dr. Brené Brown, who has spent the past decade studying vulnerability, courage, worthiness and shame, highlights the tension between the behaviors spurred by our culture of scarcity– a culture of never enough–and the critical function of vulnerability in human flourishing. We live in a culture shaped by fear and blame, argues Brown; everywhere around us, the dominant questions framing the discourse in virtually all areas of society are: “What should I be afraid of today?” and, “Who’s to blame?” Our instinctual response to this culture of scarcity is to armor up in an attempt to protect ourselves from being rejected and hurt.
We wake up in the morning and we armor up and we put it on and say, “I’m going to go out into the world, I’m basically going to kick some ass, I’m not going to let anyone see who I am and in doing so, I can protect myself against the things that hurt the most–judgment, criticism, fear, blame, ridicule. I’m going to armor up and I’m going to be safe.”
This armor takes on many facets–perfectionism, intellectualizing, etc.–but at its core, the armor serves the same function for everyone: to protect our sense of being lovable, and being acceptable and being worth connection; to avoid feeling like we’re not enough. The issue, as Brown points out, is that, as the research shows, “vulnerability is the path to love, belonging, joy, intimacy, trust, innovation, creativity and empathy.” Essentially, the strategy that we are using to protect and nurture our sense of love, acceptance, and connection–putting an armor on–is keeping us from reaching those very goals in an authentic and fulfilling manner.
What can we do to move in a more positive direction? Brown suggests three focal points for rethinking…* our behaviors:
- Learn to differentiate between empathy and sympathy. Act on empathy.
- Learn to move past blame and focus on accountability .
- Learn to differentiate between behavior (guilt) and self (shame). Guilt mobilizes individuals for positive action, while “shame corrodes the part of us that believes we can change.”
EMPATHY vs. SYMPATHY
Empathy fuels connection. Sympathy drives disconnection. Empathy is feeling with people. So to respond empathically, I would need to try to understand [that person’s] perspective, stay out of judgment, recognize what [they’re] feeling and kind of communicate it back: “Oh, shit. I hate that.” or “Oh God, There’s nothing worse than___.” That’s empathy. Empathy is, “I’m feeling with you.”
Sympathy is, “I’m feeling for you.” […] In Texas, in the South in general in the U.S., we have the worst saying ever, that just smacks and reeks of sympathy, which is, “Bless your heart.” Basically, what I’m saying is, “that sucks, but too bad and God is on my side.” So sympathy is one of the things that really gets in the way of empathy and sympathy is also often how we respond when we don’t want to be vulnerable to someone else’s struggle.
We all need different things from empathy. There are no hard and fast rules about what empathy looks like or what it sounds like, but there is one that I will share with you from the research, it is: “Rarely, if ever, does an empathic response begin with ‘At least’.” And we do it all the time because someone just shared something with us that’s incredibly painful and we’re trying to put the silver lining around it. So, “I had a miscarriage”, “At least, you can get pregnant.” How does that feel? Awful. But one of the things we do sometimes in the face of very difficult conversations, is we try to make things better instead of leaning into. If I share something with you that’s very difficult, I rather you say, “Wow, I don’t even know what to say right now, I’m just glad you told me.” Because the truth is, rarely can a response make something better. What makes something better is connection.
Sometimes, the most profound and eloquent examples of empathy happen without any words. And sometimes, not even with eye contact. To me, if I’m sitting next to you and I say, “Wow, I feel like the wheels are falling off right now and things are out of control.” And someone just puts their hand on top of my hand and squeezes–that says, with touch, I think, the two most important words in my work, which are: “Me too.”
BLAME vs. ACCOUNTABILITY
Blame is simply the discharging of discomfort and pain. It has an inverse relationship with accountability. Meaning that people who blame a lot, seldom have the tenacity and grit to actually hold people accountable because we expand all of our energy raging for fifteen seconds and figuring out whose fault something is.
Accountability, by definition, is a vulnerable process: it means me calling you and saying, “Hey, my feelings were really hurt about this,” and talking. It’s not blaming. Blaming is simply a way that we discharge anger, which is really hard, and blaming is really corrosive in relationships and it’s one of the reasons we miss our opportunities for empathy, because when something happens and we’re hearing a story, we’re not really listening, we’re making connections as quickly as we can about whose fault something was.
GUILT vs. SHAME
Shame is, “I’m bad.” And guilt is, “I did something bad.” So shame is a focus on self, guilt is a focus on behavior. The outcomes are hugely different. What we know from the research is that shame is highly, highly correlated with addiction, depression, aggression, violence, suicide, bullying. And, almost more importantly, we know that guilt is inversely correlated with those outcomes. Meaning the more someone is able to separate themselves from their behaviors, the less likely it is that they’ll end up suffering from these struggles. And the implications are huge, especially around parenting. As it turns out, there is a tremendous difference between, “You’re a bad girl” and, “You’re a great kid, but that was a bad choice.”
When we see people change behaviors, make amends, when we see positive behavioral change, you can almost always trace it back to guilt. Guilt is uncomfortable but I’m a big fan of it because it’s cognitive dissonance–it’s, “I’ve done something, and I’m holding it up against my values and it doesn’t feel right.” That’s guilt.
Brown’s work and insights on the power of vulnerability link back directly to Carol Dweck’s research on mindsets. Armoring up to protect the self is a fixed mindset strategy–it stems from a belief that traits are fixed: I have certain inherent character traits that make me lovable, acceptable and worthy of connection to a certain fixed point. And since these traits are fixed and static over time, my best course of action is to keep others from finding out what I’m really like. Shame and blame both come right out of the fixed mindset with its framework of judgment. Meanwhile, the ability to embrace vulnerability, to lean into it, stems directly from a growth mindset. It is a recognition that we as individuals have the agency and capacity to grow, to develop our ability for empathy, change and accountability. It is a willingness to learn new strategies for connection and accepting the risks of failure and pain that inherently comes with trying something new.
The Power of Vulnerability, via RSA, published July 4, 2013.